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Technology Support Specialist (MC) | QCTV

21 Jul 2020 2:19 PM | Christine Strak (Administrator)

QCTV is seeking applications for the position of Technical Support Specialist (Master Control).   

PRIMARY OBJECTIVES OF POSITION

Monitor all live signals entering and leaving the QCTV facility. This can include receiving multiple live remote signals and sending out multiple signals simultaneously to different technology platforms including cable television, QCTV website, member city websites, and Internet platforms. Maintain technology equipment at QCTV and city sites while providing support to users.

SUPERVISION RECEIVED

Works under the general supervision and direction of the Technology Manager.

DUTIES AND RESPONSIBILITIES

  1. Monitors and operates live programs, meetings, and events from multiple sources.

  2. Monitors and operates station’s automated playback system and related equipment.

  3. Prepares programs for cablecast and uploads to QCTV website and other Internet platforms. (May include scheduling, indexing, trimming, transcoding and archiving.)

  4. Ensures video and audio technical quality requirements on incoming and outgoing live and pre-recorded programming content meets QCTV standards.

  5. Provides statistical information and prepares reports.

  6. Provides technical support for QCTV remote shoots.

  7. Provides back-up government meeting coverage.

  8. Maintains and repairs city hall equipment and wiring connections.

  9. Conducts equipment checks at city hall locations.

  10. Troubleshoot on-site and remote live equipment malfunctions and communicate with producers and supervisors to eliminate live transmission problems.

  11. Provides training to QCTV staff on equipment operations.

  12. Provides network and desktop support to QCTV.

  13. Researches and advises on equipment purchases for cities and QCTV.

  14. Assists with maintenance and repair of QCTV video and computer equipment.

  15. Assists Technology Manager in maintaining system wiring and wiring schematics.

  16. Provides general assistance and backup to the Technology Department.

  17. Creates graphics and edits bulletins, promos and programs.

  18. Other duties as assigned.

MINIMUM QUALIFICATIONS

Associates degree, technical school degree or equivalent certificate in information technology, broadcast operations, audio/visual, media distribution, networking, or related field plus relevant work experience, OR at least two years equivalent work experience. Experience operating video cameras and associated equipment, non-linear editing and graphics. Must have a valid Minnesota driver’s license.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

  1. Knowledge of video production techniques and program formats.

  2. Knowledge of computer hardware, software, and networks.

  3. Ability to operate computers including word processing, e-mail, and Internet research.

  4. Knowledge of television and computer equipment including operation, installation, functioning within systems, and troubleshooting of problems.

  5. Experience with current QCTV technology platforms including CableCast, LiveU, Ross Video and Rushworks VDesk.

  6. Ability to work without on-site supervision, multi-task various duties, and troubleshoot problems successfully and independently.

  7. Ability to communicate effectively in person, by phone, and in writing / electronically, with external customers and internal team.

  8. Ability to establish and maintain effective working relationships with co-workers, the member cities, vendors, the public, and community organizations.

TOOLS AND EQUIPMENT

City Hall video production equipment including robotic cameras, switcher, microphones, audio mixers, computer graphics and recording devices. Mac and PC computers and monitors. Various software programs for office applications, non-linear editing, and video graphics. Video production equipment including cameras, recorders, switchers/mixers, microphones, and audio mixers in multi-camera and single-camera environments. Video production van and associated equipment. Studio and field lighting instruments, associated video/audio equipment accessories. Mac and PC computers and monitors. Office, editing, and technical software programs. Tightrope Media Systems. Waveform monitors, vector scopes and other diagnostic tools. Various hand and power tools.

PHYSICAL DEMANDS

This job requires the employee to sit for extended periods of time, talk on the phone and in person, and hear telephone and in-person conversations. Vision abilities required by this job include close vision and the ability to adjust focus. Normal color vision. Manual dexterity including the ability to type and handle/control objects is also required by the job. The employee is occasionally required to walk, bend, reach, stretch, crouch or crawl. Must be able to occasionally lift 45 pounds.

WORK ENVIRONMENT

The work environment is an office-type environment with fluorescent lighting. The environment is usually quiet. Some tasks may be performed in the video production truck or the equipment Machine Room.

SELECTION GUIDELINES

The duties listed are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job duties and responsibilities.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Complete job description and application packet is available at http://qctv.org/jobs/ 

Applications must be received before 12:00 p.m. Friday, July 31, 2020.

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5775 Wayzata Blvd, Suite 700, PMB #200-016 | St. Louis Park, MN 55416
Phone: 952-237-9258 · info@mactamn.org

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